Terms and Conditions

1. DEFINITIONS

In this Agreement the following expressions will have the following meanings: 

Agreement: These general Terms and Conditions together with the Quotation.

Agreed Contract Price: The price contained in the Quotation, once accepted by you.

Agreement Date: The date you instruct us to proceed with the works.

Unexpected Events: We always aim to carry out the Works within the agreed timeframe. However, from time to time, delays may happen due to circumstances outside of our control – such as bad weather, supplier issues, or staff illness. If anything like this affects your project, we’ll keep you updated and do our best to get things back on track as quickly as possible.

Gas Safety Regulations: The Gas Safety (Installation and Use) Regulations 1998. 

Property: The property where the Works are to be undertaken.

Quotation: The quotation provided by us outlining the proposed scope of works and associated costs.

Quotation Date: The date on which we send the quotation.

Boiler or Heat Source: Any boiler, cylinder or other equipment used to provide heating and/or hot water within the property.

You/Your: The customer engaging us to canary out the works.

We/Us/Our: Corstorphine Gas Services Limited, a company registered in Scotland under company number SC590967 with its registered office at 100F Saughton Road North, EH12 7JN.

Works: The works to be carried out by us, as described in the quotation and this agreement.

2. GENERAL

2.1. Please take the time to review the details of the quotation carefully. If anything appears to be incorrect or if you would like to make changes, let us know as soon as possible. We will confirm any agreed changes in writing to avoid any misunderstanding.

2.2 We reserve the right to amend or withdraw the quotation at any point before it has been formally accepted by you.

2.3 All quotations are valid for 30 days from the quotation date. Acceptance can be given by text message, email, phone call or in person.

3. CUSTOMER OBLIGATIONS

3.1. You are responsible for obtaining, at your own cost, any necessary licenses, permissions or consents (including planning or building control approvals) required for the lawful undertaking of the works. By accepting this agreement, you confirm that all necessary permissions have been obtained. Evidence of these consents must be provided before works commence.

3.2. If your property is a listed building, or the works require planning permission, you must provide evidence that the appropriate consents have been granted. Carrying out unauthorised work on a listed building is unlawful and may result in legal action. We will not be held responsible for any consequences arising from your failure to obtain the required permissions.

3.3. If you are a tenant, or do not own the property, you must obtain permission from the owner or landlord before instructing us to carry out the works. We require evidence of this permission. If works are carried out without the necessary approval, or if false or inaccurate information is provided, you agree to compensate us for any losses or costs incurred as a result.

3.4. Where works are suspended or delayed due to missing permissions or incorrect information provided by you, you will be responsible for covering the cost of the work completed and materials supplied up to the date of suspension.

3.5. Prior to works commencing, you are responsible for:

3.5.1 Removing valuable and/or fragile items from the areas where we will be working;

3.5.2 Taking down pictures, mirror and other wall-hangings; and

3.5.3 Disconnecting and removing any electrical items.

3.6 We require that someone aged 18 or over is present at the property while we are carrying out the works unless you have made other arrangements with us (eg, providing keys for access).

3.7 You must ensure we have clear and timely access to the property on the agreed date and time. If access is not possible, we may not be able to complete the works, and this may be treated as a cancellation under clause 7.

3.8 You are responsible for ensuring that the property is safe and free from hazards. This includes, but is not limited to, arranging the removal of any hazardous materials (eg, asbestos). Unless specifically stated in the quotation, these safety measures and removals are not included in our scope of works.

3.9 Unless otherwise agreed in writing, you are responsible for the removal and disposal of any waste materials resulting from the works.

4. THE WORKS

4.1 Unless otherwise stated in writing the Works will be carried out:
4.1.1 During normal working hours (8am to 5pm) Monday to Friday;
4.1.2 Under normal working conditions. If conditions are not normal through no fault of ours, you will be responsible for any reasonable additional costs incurred;

4.1.3 With the opportunity for continuous access and progress. If we are prevented from working continuously due to reasons beyond our control, you will be responsible for any resulting additional costs.

4.2 We will make every reasonable effort to complete the work on time, however, we cannot be held responsible for delays that occur due to your actions or due to unexpected events. In such cases, we may need to reschedule the works at short notice and will work with you to agree a new date. We will not be liable for any loss or inconvenience caused by these delays.

4.3 Any times or dates provided for starting or completing the works are estimates only and should not be considered binding.

4.4 We will not be responsible for delay due to lack of instructions by you or your agent. If such delays result in extra costs to us, you will be responsible for covering those costs.

4.5 You will provide suitable access to the property and any necessary facilities to allow us to carry out the works efficiently and economically.

4.6 We may provide you with an alternative heating source during the works. You will remain liable for all charges and costs associated with such alternative heating source for the duration of the works.

4.7 Unless specifically included in the quotation, the following items are excluded from the agreed contract price:
(a) builders work and making good;
(b) boring of holes in excess of 24mm diameter through walls to accommodate cables, pipes and ducts;
(c) all structural reinforcement required to support and accommodate the proposed Works, except where these are included in the Quotation;
(d) any upgrading that is required to your central heating system or wiring unless included in the Quotation;
(e) handling or disposal of hazardous materials including asbestos;
(f) upgrading your system to comply with the latest industry standards;
(g) parts that are not of a standard specification;
(h) repairs required due to system design faults, system deficiencies of manufacturer design faults; (i) system flushes to remove sludge, lime scale and other debris from your system;
(j) repairs to fix unrelated faults;
(k) electrical isolations;
(l) working through or abut concrete floors or walls.Boiler Care Terms | Corstorphine Gas Services

4.8 If hazardous materials (including asbestos) are discovered during the Works that were not reasonably identifiable at the time of quotation, we will stop work immediately and notify you. We will not return to site until the area has been made safe.<

iframe src="https://www.googletagmanager.com/ns.html?id=GTM-PJ4GFKSN" height="0" width="0" style="display:none;visibility:hidden">4.8.1 The responsibility and cost for removing hazardous materials lies with you.

5.1 Payment in full is due within 7 days of invoicing. Payment can be made in cash, cheque, BACS or credit/debit card.

5.2 If payment is not received within this period, the outstanding balance will be passed to our debt recovery team. Any additional fees, charges or legal costs incurred in recovering the debt will be the full responsibility of the customer.

5.3 Any variations or additions to the agreed works – whether requested by you or identified by us as necessary during the course of the job – will incur additional charges if these could not reasonably have been foreseen when the original quotation was prepared. We will explain the reasons and provide revised costs before proceeding with the extra work.

5.4 If a follow up visit is required to address snagging issues, this does not entitle you to withhold payment of the original invoice.

6. EXCLUSIONS

6.1 In addition to the specific exclusions listed below, general exclusions also apply. These are detailed in the Schedule at the end of this document. Please ensure you read them carefully.

6.2 We do not accept liability for the adequacy of your existing systems or installations. Our responsibility is limited solely to the works we carry out and any equipment we supply. You acknowledge that our works may highlight or worsen existing faults or inadequacies in your current system.

6.3 When installing a new boiler or heat source, there is a risk that pre-existing faults in your pipework may cause leaks. We are not liable for any resulting damage or loss, nor are we responsible for repairing the affected pipework.

6.4 Unless explicitly stated otherwise, our quotation does not include boxing-in, tiling, building works, or any filling and decoration. Please be aware that boxing and walls may need to be opened or altered to complete the installation.07436 919 048

6.5 Existing leaks on valves or pipework are not included in your quotation. If repairs are required, they will be charged at our standard hourly rate plus the cost of materials.

6.6 Draining down tanks, radiators, or pipework can occasionally lead to airlocks on refilling, particularly due to pre-existing sludge or hidden pipework issues. If this occurs, we will provide a report and a quotation for the necessary additional works for your approval before proceeding.

6.7 New equipment may need to be connected to existing electrical, heating, or hot water systems, which can require access through internal or external finishes. Any necessary replacement of existing pipework or cabling will be chargeable. We are not liable for faults in the existing system unless caused by our negligence. While we take care to avoid unnecessary damage, we are not responsible for repairing pre-existing damage discovered during our work.

6.8 If fixed furniture or flooring (e.g., kitchen units) must be removed or altered, it is your responsibility to arrange for a specialist contractor. We will try to give advance notice. If you instruct us to carry out such works, we will not be liable for any resulting damage unless caused by our negligence. Redecoration or replacement of affected areas is not included and will be at your cost.

6.9 We are not responsible for issues with your central heating system caused by insufficient or inconsistent water supply, as water pressure is outside our control.

6.10 External or uninsulated condensate pipes can freeze during extreme cold weather. We are not liable for any costs you incur as a result.

6.11 We are not liable for fractures in frozen pipes or for clearing blockages caused by freezing.

7.1 As you have specifically requested a visit from us to carry out urgent repairs and/or maintenance, you are not entitled to the statutory 14-day cancellation period under Section 28(1)(e) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

7.2 If you wish to cancel or amend your booking, please notify us as early as possible so we can adjust our schedules. Cancellations must be made by telephone. Failure to provide sufficient notice may result in a cancellation fee, as outlined below.

7.3 Cancellations made less than 24 hours—but more than 2 hours—prior to the start of the agreed arrival window will incur a charge of 50% of the Agreed Contract Price.Instagram

7.4 Cancellations made less than 2 hours before the start of the arrival window will be charged at 100% of the Agreed Contract Price.

7.5 If we are unable to carry out the works for reasons beyond our control (such as lack of access, incomplete preparation, incorrect information provided, or no power supply), we reserve the right to charge at our standard half-hourly rate, with a minimum charge of 1 hour.

7.6 If you cancel the agreement but have already incurred charges, you remain responsible for paying those charges in full.

8.1 We reserve the right to cancel this Agreement in any of the following circumstances:

a) You have provided false or misleading information;
b) You fail to make an agreed payment;
c) You fail to pay the Agreed Contract Price;
d) There are health and safety concerns that prevent us from carrying out the work;
e) You do not provide us with reasonable access to your property;
f) We are unable to source necessary parts for your system;
g) Required upgrade works we have specified have not been completed;
h) You have breached the terms of this Agreement;
i) You no longer own or occupy the property;
j) You materially breach any of your obligations under this Agreement;
k) We are affected by an Event Outside Our Control;Home
l) You are physically violent or verbally abusive towards any member of our team.

8.2 If we cancel the Agreement and you have already incurred charges, you remain responsible for paying those charges in full.about

10. WARRANTYUnvented Cylinders

11. YOUR LIABILTY

11.1 You (the Customer) shall be liable for:

11.1.1 Any loss, damage, or injury—whether direct, indirect, or consequential—resulting from your failure or delay in performing your obligations under this Agreement.Home

11.1.2 Ensuring the safety and security of all plant, machinery, tools, and equipment belonging to or hired by us, our employees, agents, or subcontractors while on your premises. You shall indemnify us in the event of any loss, theft, or damage to such items.

11.2 You agree to indemnify us against all actions, claims, demands, proceedings, losses, liabilities, charges, costs, and expenses that we may suffer or incur as a result of your failure or delay in fulfilling any of your obligations, undertakings, representations, or warranties under this Agreement.about

13.1 We may assign or transfer any or all of our rights, and subcontract any of our obligations under this Agreement, without your consent—provided the transferee holds the relevant industry registrations where required.Maintenance Plans

13.2 You may only transfer this Agreement between properties or individuals with our prior written approval.

13.3 We reserve the right to vary the terms and conditions of this Agreement. If any variation is to your material disadvantage, we will notify you. If you choose to cancel the Agreement following such notice, the variation will not apply to you.Instant boiler quote

13.4 Any delay or failure by us in enforcing any term, right, or remedy under this Agreement shall not be deemed a waiver of that or any other right or remedy.

13.5 If any part of this Agreement is found to be unlawful or unenforceable by a court or regulatory authority, the remainder of the Agreement shall remain valid and enforceable.Contact

info@corstorphinegasservices.co.uk